eziwin Privacy Policy

1.Who We Are — Data Controller

eziwin ("eziwin," "we," "our," or "us") is the operator of the online gaming platform accessible at eziwin.vip and acts as the Data Controller in respect of the personal data it collects and processes from users of the platform.

eziwin operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the data privacy obligations imposed by Philippine law, in particular the Data Privacy Act of 2012 (Republic Act No. 10173, hereinafter "DPA") and its Implementing Rules and Regulations (IRR) as administered by the National Privacy Commission (NPC).

By registering an account at eziwin.vip or otherwise using the eziwin platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2.Personal Data We Collect

eziwin collects the following categories of personal data from players and platform users:

Providing certain categories of personal data — particularly identity and contact data — is a prerequisite for registration and use of the eziwin platform. Failure to provide required data may result in eziwin being unable to create or maintain your account or process your financial transactions.

3.How We Collect Your Data

eziwin collects personal data through the following channels and methods:

• Directly from you — information you provide when registering an eziwin account, completing identity verification, depositing funds, requesting withdrawals, contacting support, or participating in promotions;
• Automatically through platform use — technical and gaming data collected automatically via your browser, device, and interaction with eziwin's platform software;
• From payment processors — transaction confirmation data from GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, USDT processors, and Coins.ph;
• From identity verification services — data received from third-party KYC verification providers engaged by eziwin to validate government-issued identification;
• From fraud prevention and analytics services — aggregated or pseudonymized data from third-party tools used to detect fraudulent account activity and protect platform integrity.

4.Purposes of Processing

eziwin processes your personal data for the following defined purposes:

• Account creation and management — to register and maintain your eziwin player account;
• Identity and age verification — to verify that you meet the 21+ age requirement mandated by PAGCOR and to comply with Anti-Money Laundering Act (AMLA) know-your-customer obligations;
• Transaction processing — to process your deposits, withdrawals, and account balance adjustments accurately and securely;
• Game delivery and personalization — to provide access to eziwin's game library and to personalize your lobby experience based on your game history;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized account access, and money laundering;
• Legal and regulatory compliance — to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), the DPA, and other applicable Philippine law;
• Responsible gaming — to administer responsible gaming tools including deposit limits, self-exclusion requests, and session alerts on your eziwin account;
• Customer support — to respond to your queries, complaints, and support requests via live chat and email;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications;
• Platform analytics and improvement — to analyze usage patterns and improve the performance, security, and features of the eziwin platform.

5.Legal Basis for Processing

eziwin processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 (RA 10173):

• Consent — you have given express consent to the processing of your personal data for specific purposes (e.g., marketing communications, optional personalization features);
• Contractual necessity — processing is necessary for the performance of the contract between you and eziwin (i.e., the Terms and Conditions) — including account management, game delivery, and payment processing;
• Legal obligation — processing is required to comply with Philippine legal and regulatory obligations, including PAGCOR license conditions, AMLA, and NPC regulations;
• Legitimate interests — processing is necessary for eziwin's legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, where these interests are not overridden by your rights and freedoms.

6.Data Sharing & Third-Party Disclosure

eziwin does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing purposes. eziwin may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors — GCash (Mynt / GXI), Maya (Voyager Innovations), BPI, BDO, UnionBank, and other payment service providers, solely to process your deposits and withdrawals;
• Game software providers — Pragmatic Play, Evolution Gaming, PG Soft, Jili Games, and other certified game studios, to deliver game content and record game outcomes;
• KYC and identity verification providers — third-party services engaged to verify government-issued identification documents submitted during account verification;
• Fraud prevention and analytics services — third-party tools used to monitor platform activity for fraudulent patterns and protect account security;
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or regulatory directive;
• Law enforcement — Philippine law enforcement agencies where eziwin is legally compelled to disclose data pursuant to a valid court order, warrant, or statutory obligation.

Where personal data is shared with third-party processors, eziwin ensures that appropriate contractual safeguards are in place requiring those parties to process your data only for the specified purposes and in accordance with applicable Philippine data protection law.

7.Cookies & Tracking Technologies

The eziwin platform uses cookies and similar tracking technologies to enhance your user experience, maintain session integrity, and collect analytical data about platform usage. The following types of cookies are used:

• Strictly necessary cookies — required for the platform to function, including session management, login state persistence, and security token validation. These cannot be disabled without impairing core functionality.
• Performance and analytics cookies — used to collect anonymized data about how users navigate the eziwin platform, which pages load slowly, and where users encounter errors. This data is used exclusively to improve platform performance.
• Functional cookies — used to remember your language preferences, game lobby settings, and responsible gaming display preferences across sessions.
• Fraud prevention tokens — short-lived tokens used to detect automated access, credential stuffing, and session hijacking attempts.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to and use the eziwin platform.

8.Data Retention

eziwin retains personal data for as long as is necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods:

• Account and identity data — retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR licensing conditions and AMLA record-keeping obligations;
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA and Bureau of Internal Revenue requirements;
• Gaming activity logs — retained for three (3) years from the date of each gaming session, or longer where required by ongoing regulatory review or dispute resolution;
• Support and communications records — retained for two (2) years from the date of the final communication in each support interaction;
• Self-exclusion records — retained indefinitely to prevent re-registration by self-excluded players, as required under responsible gaming standards.

Upon expiry of the applicable retention period, eziwin will securely destroy or permanently anonymize the relevant personal data, unless retention is required by a court order, regulatory direction, or ongoing legal proceedings.

9.Data Security Measures

eziwin implements technical and organizational security measures commensurate with the sensitivity of the personal data it processes. These measures include, without limitation:

• HTTPS SSL/TLS encryption across all pages and data transmissions on the eziwin platform;
• Mobile OTP two-factor authentication on every login to your eziwin account;
• Encrypted storage of passwords using industry-standard one-way hashing algorithms;
• Segregation of player funds from operational accounts, with access controls limiting financial data access to authorized personnel only;
• Regular security assessments and penetration testing of the eziwin platform infrastructure;
• Access control policies ensuring that personal data is accessible only to eziwin employees, contractors, and service providers who require it for their specific role;
• Incident response procedures for detecting, containing, and notifying regulators and affected users of any personal data breach within the timeframes prescribed by the NPC.

Notwithstanding these measures, no data transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own eziwin account credentials and for notifying eziwin's support team immediately upon suspicion of unauthorized access.

10.Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of the personal data eziwin holds about you:

• Right to be Informed — to receive clear and transparent information about how eziwin collects and processes your personal data (fulfilled by this Privacy Policy);
• Right of Access — to request a copy of the personal data eziwin holds about you and information about how it is being processed;
• Right to Rectification — to request correction of inaccurate, incomplete, or outdated personal data in your eziwin account;
• Right to Erasure or Blocking — to request deletion or blocking of personal data where processing is no longer necessary, unlawful, or where consent has been withdrawn, subject to eziwin's legal retention obligations;
• Right to Object — to object to processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability — to receive a copy of personal data you have provided to eziwin in a structured, commonly used, machine-readable format;
• Right to Damages — to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data;
• Right to File a Complaint — to lodge a complaint with the National Privacy Commission (NPC) if you believe eziwin has violated your data privacy rights.

To exercise any of these rights, please contact eziwin's Data Protection Officer using the contact details in Section 15. eziwin will respond to valid requests within fifteen (15) business days.

11.Children & Minors

The eziwin platform is strictly intended for persons aged 21 years and above, in accordance with PAGCOR's minimum age requirement for real-money online gaming in the Philippines. eziwin does not knowingly collect personal data from individuals under the age of 21.

If eziwin discovers that personal data has been collected from a person who is under 21 years of age, the relevant account will be immediately closed, all collected data will be deleted, and any deposits or winnings will be handled in accordance with PAGCOR's directives on underage accounts. Persons with knowledge of underage account registration are encouraged to notify eziwin immediately via live chat or the support email address in Section 15.

12.Third-Party Links

The eziwin platform does not contain links to external third-party websites for general browsing. Where payment redirects to GCash, Maya, or banking portals occur in the course of deposit or withdrawal transactions, those third-party platforms operate under their own separate privacy policies. eziwin is not responsible for the data privacy practices of any third-party platform to which you are redirected in the course of a payment transaction.

13.Cross-Border Data Transfers

In the course of providing the eziwin platform, some personal data may be transferred to, stored on, or processed by servers and service providers located outside the Philippines — including game software providers and cloud infrastructure providers. Where such transfers occur, eziwin ensures that:

• The recipient country or organization provides adequate data protection safeguards equivalent to those required under RA 10173;
• Appropriate contractual data processing agreements are in place between eziwin and the recipient service provider;
• Such transfers are disclosed to the National Privacy Commission where required by applicable NPC circulars.

14.Changes to This Privacy Policy

eziwin reserves the right to update or amend this Privacy Policy at any time. When material changes are made, eziwin will notify registered players via a notice on the eziwin platform and/or by SMS to your registered Philippine mobile number at least seven (7) days before the revised Policy takes effect, where practicable.

The most current version of this Privacy Policy is always available at eziwin.vip/privacy-policy. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the eziwin platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

15.Contact & Data Protection Officer

eziwin has designated a Data Protection Officer (DPO) in compliance with Section 21 of the DPA and the relevant NPC circulars on DPO registration. If you wish to exercise your rights under Section 10 of this Policy, raise a data privacy concern, or contact eziwin's DPO, please use the following channels:

• Live Chat: Available 24/7 on the eziwin platform. State that your query is addressed to the Data Protection Officer. Average response time: under 2 minutes.
• Email: [email protected] — mark your subject line "Data Privacy Request / DPO." Average response time: within 4 business hours.

If you are not satisfied with eziwin's response to your data privacy request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

This Privacy Policy was last reviewed and updated in June 2026. eziwin.vip is operated under PAGCOR license. All rights reserved.